Make Me Feel Important

“There is an odor in the room,” someone said, before realizing it was coming from the older man in the middle of the lobby.

Suddenly, all my coworkers looked away, perhaps not to make it obvious to the older man. But the truth was that none of my colleagues wanted to be the one to help him pay his bills.

Not wanting to take part in the game, I quickly called this man and brought him to my office. I processed his bill payments and called him a taxi as he requested.

The following month, the old man returned. This time, I could see him looking in my direction; he was searching for me. Again, I helped him with his bill payments and called him a taxi as he requested.

It soon became a monthly routine. This client would always ask to be served by me.

Lucky me, I thought… lucky indeed.

This older man turned out to be one of my biggest clients with transactions that grew in importance as the trust and respect grew between us.

Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people.

Mary Kay Ash

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